Refund Policy

1. Scope

This Policy applies to subscriptions, credit packs, API usage, and paid features purchased through HiDream Image. It is designed to provide a fair customer experience while preventing billing abuse.

2. General Rule

• As a general rule, purchases are final once service has been delivered or credits have been consumed.
• Unused, recently purchased subscriptions or credits may be reviewed case by case if you contact us promptly.
• Refunds may be issued where required by law or where we verify a duplicate charge, billing error, or service delivery failure.

3. Potentially Eligible Cases

• Duplicate payments for the same plan or credit pack.
• Credits not provisioned due to a verified system error.
• A paid feature was unavailable due to a confirmed HiDream Image system incident.
• An accidental purchase with no meaningful usage, reported within 7 days.

4. Not Eligible

• Credits already consumed by generation, editing, enhancement, video, or API workflows.
• Dissatisfaction with AI output, because generative results are probabilistic and may vary.
• Accounts or orders tied to abuse, fraud, chargeback manipulation, or Terms violations.
• Attempts to generate sexual, adult, pornographic, nude, sexually explicit, or otherwise NSFW content.
• Promotional, trial, bonus, gifted, or free credits.

5. Subscriptions

Subscriptions renew until canceled. Cancellation stops future renewals; it does not automatically refund the current billing period. You retain plan access until the current paid period ends unless your account is suspended for abuse or policy violations.

6. Credit Restoration

When a generation or API call fails due to our systems, we may restore credits instead of issuing a cash refund. Credit restoration is often faster and keeps your workflow moving.

7. How to Request Review

• Email support@hidreamimage.com within 7 days of purchase or the suspected billing issue.
• Include your account email, order ID if available, the charge date, and a short explanation.
• We may ask for additional verification before approving a refund or credit restoration.
• Approved refunds are returned to the original payment method and timing depends on the processor and bank.

8. Disputes

Please contact support before filing a payment dispute. Direct support review is usually faster and helps avoid account restrictions caused by unresolved payment disputes.

9. Changes

We may update this Policy from time to time. The latest version will be posted here with an updated date.